Commercial Passenger Vehicles Australia (CPVA) ensures that transport services, (taxis and hire cars, including rideshare) are accessible for all members of the community, including people with a disability.
Their website contains information on:
Travellers Aid Australia (TAA) provides travel related support, advice and help to people who experience difficulties with transport.
They provide services such as free personal care for people with a disability, low cost mobility equipment hire, fully accessible toilets and other support services.
At Melbourne’s Southern Cross Station, Travellers Aid offer a free buggy service that will take you to and from your point of arrival and departure, safely and reliably. You can walk too, and a staff member or trained volunteer can accompany you.
Call 03 9670 2072 for more information, or book online www.travellersaid.org.au. You generally need to book 24 hours in advance.
Most VLine trains and coaches are accessible to customers with wheelchairs or mobility aids.
In addition to boarding aids and mobility support, VLine has a number of communication support tools to assist you on your journey, including communications boards.
VLine support the Communication Accessibility standards, companion card holders and traveller’s aid Australia.
They are committed to ensuring you can access their services safely and comfortably. To see their specific accessibility page, outlining their initiatives and how you can travel safely on their services visit: https://www.vline.com.au/Fares-general-info/Accessibility